Effective date: May 11, 2026. This Privacy Policy describes how Payeer (“we”, “us”) collects, uses, stores, and shares information when you use our website, payment gateway services, APIs, and related support channels.
Information we collect
Depending on how you use our services, we may collect:
1. Account details
Information you provide when registering or maintaining an account, such as name, email address, contact details, and authentication credentials.
2. Orders and transactions
Records relating to payment requests, transaction identifiers, timestamps, status, and related metadata needed to operate the gateway.
3. Payment-related information
Information required to process or reconcile payments (for example, payer/payee references and amounts). Card or wallet data may be processed by licensed payment partners; we do not store full card numbers where they are handled entirely by those partners.
4. Device and usage data
Technical data such as IP address, browser type, device identifiers, log data, and pages or API endpoints accessed, used for security, debugging, and service improvement.
5. Support communications
Content you send when contacting support (email, tickets, chat), including attachments you choose to provide.
How we use your information
We use personal information to:
- Provide, operate, and improve our payment gateway and related services
- Process transactions, verify activity, and prevent fraud or abuse
- Manage accounts, authenticate users, and send service-related notices
- Provide customer support and respond to inquiries
- Meet legal, regulatory, and compliance obligations
- Analyze aggregated or de-identified usage to improve reliability and performance
Data protection
We implement administrative, technical, and organizational measures designed to protect personal data, including secure hosting, encryption in transit where appropriate, access controls, and routine review of systems. No method of transmission or storage is completely secure; we work to reduce risk in line with industry practice.
Data sharing
We do not sell your personal information. We may share information only as needed to operate the service:
1. Service providers
Trusted vendors that assist with hosting, analytics, customer support tools, fraud prevention, or payment processing, bound by confidentiality and processing agreements where required.
2. Legal and safety
When required by law, court order, or governmental request, or when we reasonably believe disclosure is necessary to protect rights, safety, or the integrity of our services.
3. Business transfers
In connection with a merger, acquisition, or sale of assets, subject to appropriate safeguards and notice where applicable.
Cookies and similar technologies
We may use cookies and similar technologies to maintain sessions, remember preferences, measure performance, and enhance security. You can control cookies through your browser settings; disabling some cookies may limit certain features.
Your rights
Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. To exercise these rights, contact us using the details on our Contact page. We may need to verify your identity before fulfilling a request.
Third-party services
Our services may link to or integrate with third-party websites or payment networks. Those services are governed by their own privacy policies. We encourage you to read them before sharing information.
International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards (such as contractual clauses) for cross-border transfers.
Retention
We retain personal data for as long as necessary to provide the services, comply with law, resolve disputes, and enforce our agreements. Retention periods may vary by data category and legal requirements.
Changes to this policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Continued use of the services after changes constitutes acceptance of the updated policy where permitted by law.
Contact
For privacy-related questions, please reach out via the contact information shown in the site footer after the page loads, or visit Contact.